Weathering an economic storm: successful retail marketing in interesting times

Topics: Category Strategy, Channel / Retail, E-Bulletins / Newsletters, Insights, Point of Purchase, Segmentation / Clustering, Shopper

By Norelle Goldring, Director, ShopAbility, Marketing Magazine Retail Marketing Feature August 2008

Macro consumer & economic trends impacting shopper behaviour and how to leverage them

We are living in interesting times for retail. On the one hand we have a growing pool of high income earners and the ubiquitisation of luxury brands, and on the other a set of economic factors that are beginning to curb retail spend.

In this article we will cover the major consumer and economic trends impacting retail, likely changes in shopper behaviour, and implications for marketers.

The headline trends we will discuss are:

  • Changes in household makeup
  • Market polarisation and trade up/trade down, growth of the discounters
  • Affordable luxury and masstige
  • Health, wellbeing and obesity
  • Sustainability and organics – the rise of the ethical shopper
  • Economic slowdown, rising fuel and food prices.

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Making The Most Of Shopper Research

Topics: E-Bulletins / Newsletters, FMCG, Insights, Shopper

“We need shopper insights!” is the current cry we hear echoing in the halls of many FMCG companies of late.

But do you? And which ones? And what for?

Shopper insights are the current buzzwords. Large companies with consumer insights departments are bringing on shopper researchers, or re-hatting their consumer researchers as shopper experts.

So how do you optimise shopper research for maximum application, rather than just keep up with the Joneses?

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Roadmaps For Success

Topics: Capability and Training, E-Bulletins / Newsletters, FMCG, Insights

Increasing Capability and Skills in Your People

‘Development plans’, or lack of them, are one of the most often-cited reasons for good people to move on from a company and seek greener pastures. Capability and skills development are items that regularly fall to the bottom of the priority list, swamped by day-to-day concerns.

Yet good capability roadmaps deliver value for organisations as well as individuals. A highly skilled, versatile team that takes ownership of its contribution towards the profitability of the business is an asset that pays dividends to the bottom line every day.

But what does a good capability roadmap look like and how do you implement one?

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